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Privacy & Cookies Policy

1. Introduction

This Privacy & Cookies Policy explains how La Gallina Matta Italy S.r.l. (“La Gallina Matta”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.lagallinamatta.com (the “Website”) or interact with us through online purchases, newsletters, or customer service.

By using this Website, you agree to the collection and use of your information in accordance with this Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR – Regulation EU 2016/679).

2. Data Controller

The Data Controller is:
La Gallina Matta Italy S.r.l.
Viale delle Medaglie d’Oro 167/A, 00136 Rome, Italy
Email: info@lagallinamatta.com

3. Data We Collect

We collect the following types of personal data when you interact with our Website:

  • Identity Data: name, surname, billing and shipping addresses.
  • Contact Data: email address, phone number.
  • Order Data: products purchased, payment method, transaction information, shipping details.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Marketing Data: your communication preferences and newsletter subscriptions.

We do not collect or store credit-card numbers; payments are securely processed by Shopify Payments and/or PayPal.

4. Purpose and Legal Basis for Processing

Your personal data are used only for legitimate business purposes, including:

  1. Order processing and delivery — to confirm, prepare, ship, and manage your purchases.
  2. Customer service — to handle inquiries, returns, or after-sales assistance.
  3. Account management — if you create an account, to store your details securely for faster checkout.
  4. Marketing communications — to send newsletters or promotional emails, only with your explicit consent.
  5. Website analytics and performance — to understand traffic, improve usability, and enhance your browsing experience.

The lawful bases for processing are:

  • the performance of a contract (Article 6(1)(b) GDPR);
  • compliance with legal obligations (Article 6(1)(c));
  • your consent (Article 6(1)(a));
  • our legitimate interest in improving customer service and marketing (Article 6(1)(f)).

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes above:

  • Order and billing records: 10 years (as required by Italian tax law).
  • Customer accounts: until deleted by the user.
  • Marketing data: until you withdraw consent.
  • Technical logs and cookies: see section 8.

6. Data Sharing

We may share limited personal data with trusted third parties who help us operate the Website and deliver our services, such as:

  • Shopify Inc. (e-commerce platform and hosting);
  • DHL Express and FedEx (shipping carriers);
  • Mailjet or similar (email communications);
  • Professional advisors and IT service providers under confidentiality agreements.

We do not sell or rent your personal information to any third party for marketing purposes.

Some partners may process data outside the EU (e.g., Shopify Inc. in Canada/USA); in such cases, transfers are covered by adequate safeguards (Standard Contractual Clauses – SCCs).

7. Your Rights

Under Articles 15–22 GDPR, you have the following rights:

  • Access — obtain a copy of your personal data.
  • Rectification — correct inaccurate or incomplete data.
  • Erasure — request deletion (“right to be forgotten”).
  • Restriction — limit how your data are processed.
  • Portability — receive data in a structured format.
  • Objection — oppose processing for legitimate reasons or marketing.
  • Withdraw consent — at any time, without affecting prior lawful processing.

To exercise these rights, contact info@lagallinamatta.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or your local supervisory authority.

8. Cookies

What are cookies?

Cookies are small text files stored on your device that help us operate the Website efficiently and improve your browsing experience.

Types of cookies we use:

  1. Essential cookies – required for site functionality (cart, checkout, login).
  2. Performance cookies – collect anonymous data to analyse traffic and improve the site.
  3. Analytics cookies – provided by tools like Google Analytics, used to understand visitor behaviour.
  4. Marketing cookies – used (with consent) to personalise ads or measure campaigns.

Managing cookies:

When you first visit the Website, a banner allows you to accept or manage your cookie preferences.
You can modify your settings anytime through your browser:

  • Chrome → Settings > Privacy and Security > Cookies
  • Safari → Preferences > Privacy
  • Firefox → Options > Privacy & Security

If you disable cookies, some site features (e.g., cart or checkout) may not function properly.

9. Security

We adopt appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
Our Website uses SSL encryption and secure hosting through Shopify.

10. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in law or our practices.
The latest version is always available on this page, with the date of the most recent update indicated above.

11. Contact

For any questions or requests regarding this Policy or your data, please contact:

La Gallina Matta Italy S.r.l.
Viale delle Medaglie d’Oro 167/A, 00136 Rome, Italy
Email: info@lagallinamatta.com
Website: www.lagallinamatta.com