Terms and conditions

Acceptance of terms

This site, or other related sites (the "Site") is operated by La Gallina Matta Italy S.r.l. ("La Gallina Matta") to provide the customer with information regarding the company, news and products, and to offer the opportunity to purchase said products online. La Gallina Matta grants the customer access to the Site which is subject to the following terms, which may be updated without prior notice,

Customers can find the most up-to-date version of Terms and Conditions at Customers are requested to read the Terms and Conditions carefully. By accessing this Site, the customer declares that he/she has read and understood Terms and Conditions, and accepts them without reservation.

Products for personal use

All products available on this Site are intended for personal, non-commercial use. Customers may not resell any of the products purchased on this Site and received from La Gallina Matta. The company reserves the right, with or without notice, to cancel or reduce the quantity of products ordered, at its discretion, should it determine that an order violates Terms and Conditions. Distributors and stores are asked to contact La Gallina Matta at if interested in purchasing de La Gallina Matta products for commercial use.

Description of Products and Content Restrictions

La Gallina Matta strives to be as accurate as possible in the description of its products displayed on the Site. Product colors may differ depending on the customer's computer settings.

Customer acknowledges and agrees that the Site and its content, including photographs, information, data, text, products, descriptions, software, music, sounds, graphics, videos, messages, and other materials (the "Content") are the property or confidential information belonging to La Gallina Matta exclusively. The Content is protected by copyrights, trademarks, and patents. The customer is not authorized to reproduce, publish, distribute, modify, sell or use the Content without express written permission from La Gallina Matta.

The design and materials of de La Gallina Matta products are the exclusive property of de La Gallina Matta and protected by copyright and patents. The customer is not authorized to reproduce, sell or use said designs and materials.

Buying Guide

Consulting the catalog of it is possible at any time, within the product sheet, to enter the desired item in the "cart" indicating the quantity (the default quantity is 1, with the exception of some collections, such as the American-style Placemats , for which the default quantity 1 refers to a set of 6 Placemats) and clicking on the relevant cart icon. To order another item, simply repeat the same operation.

The selected product will be added to the cart and the quantity of products in the cart and the total price will be updated.This data is visible on every page of the site in the cart area located above the header image (cart image).

Clicking on the shopping cart icon or the word "cart" allows you to view the cart summary and access the payment for the products; this procedure can be cancelled at any time up to step 4) below.

The steps to complete the order are as follows:

1) Order summary: In this mask you can delete items in the cart or change quantities: the "Continue order" button takes you to the next step.

2) Master Data: data are requested in order to acquire the order, issue the relevant tax document and make the shipment of the items in the shopping cart; the fields to be filled in obligatorily are indicated by an asterisk.

3) Order Confirmation: all the data acquired are summarized in a single table; the table also calculates and displays the shipping costs according to the total amount of the order and the destination; if the data displayed are correct, clicking the "Confirm Order" button will take you to the Credit Card Payment.

4) Payment by credit card: the page is provided directly by the bank that is in charge of receiving payments for the site; no data on the credit card used for payment is transmitted to the site. After entering the credit card data, clicking on the "Pay" button the order is executed and two e-mails are sent to the e-mail address you indicated in step 2:
- the e-mail of successful bank transaction;
- the e-mail of receipt of the executed order.

Please note: the charge of the order amount to your credit card is not immediate but occurs at the time accepts the order.

5) Payment by bank transfer: make a bank transfer payable to the following bank:

LA GALLINA MATTA ITALY S.r.l - Banca Sella - Rome 13 - Via dei Gracchi (ABI 3268 - CAB 3213)

Via Dei Gracchi 142/144 - 00192 Rome (RM) IBAN: IT74Q0326803213052567541460 BIC or SWIFT: SELBIT2BXXX

Both transfers from traditional banks and online transfers are accepted.

It is necessary to specify the order number assigned by the site in the reason for the transfer.
If you pay by bank transfer, the effective date of the order refers to the day on which the payment is booked by our bank.


1) Online Purchases: Items on the site can be purchased, while stocks last, by those who are 18 years of age or older. For delivery of your purchases, you may choose the place that is most convenient for you: to your home, office, or another person's home.


2) Prices : The prices you find displayed on are inclusive of VAT. The agreed prices are understood to refer to these general conditions of sale. La Gallina Matta S.r.l. reserves the right to change the price list without notice. Shipping costs must be added to the amount.

3) Technical data of the products: The characteristics of the products are shown in the online catalog and are visible when filling out the order. shows the products as truthfully and accurately as possible.

4) Shipping: The total amount of the order will be visible before proceeding with the confirmation of the purchase. Orders are processed as soon as they are received. Delivery time varies depending on the order, generally to be considered between 48 and 72 hours, except in special cases.

The courier will deliver the goods directly to the address given at the time of purchase.

La Gallina Matta Is not responsible for any delays attributable to the fault of the shipper.

Upon receipt of the package, please check:
- that the number of packages indicated on the waybill is actually the one delivered;
- that the package is undamaged and undamaged; any disputes should be reported to the courier by indicating on the waybill that you sign for pickup, the words "Withdrawn subject to inspection," otherwise the package is considered properly delivered.

5) Complaints : Complaints related to defective products or shipping service malfunctions may be submitted by e-mail to

6) Privacy: Personal data are processed in the normal course of business, exclusively to process the order and if any problem arises to contact the buyer. As provided for in the regulations, the data subject may obtain confirmation of the existence or non-existence of his or her personal data and that it be communicated to him or her in a clear form. The interested party may also request the deletion, modification, transformation into anonymous form or blocking of the processed data, for reasons legitimate to the processing itself.

7) For non-European orders, any customs charges or expected by the country of receipt of the goods, shall be borne by the customer. Any order not delivered due to non-payment of customs charges due, shall not be considered the responsibility of La Gallina Matta.


The credit cards accepted on belong to the following circuits: Visa, Mastercard, Cartasì, American Express.

The website also accepts payment through PayPal.

On the online shop, payment can be made by bank transfer to the following bank:


LA GALLINA MATTA ITALY S.r.l - Banca Sella - Rome 13 - Via dei Gracchi (ABI 3268 - CAB 3213)

Via Dei Gracchi 142/144 - 00192 Rome (RM) IBAN: IT74Q0326803213052567541460 BIC or SWIFT: SELBIT2BXXX

The amount of the transfer must be credited to the account of La Gallina Matta Italy S.r.l. within five working days of receipt of the e-mail acknowledging receipt of the order. If this deadline elapses in vain, the order will be deemed automatically canceled and will not be processed, without the need for any further communication from La Gallina Matta.

Our refund policies 

When an item is returned, the amount of the refund and how it is issued may vary depending on whether the product is being returned under the legal warranty of conformity.

Items returned because they are incorrect, damaged or defective (legal guarantee of conformity)

If you return an item because of an error on our part or because the item is damaged, defective, or not what you had ordered and repair or replacement was not possible, you will be refunded the cost of the item and the shipping charges incurred to receive it.
La Gallina Matta will inspect all items that have been returned because they were damaged or defective. In the event that no defect is found, the company reserves the right to charge shipping costs and the cost of the item itself.